Risk Management

Our first priority on every job is to maintain safe surfaces for customers and employees. Our first step in accomplishing this is to establish specific pre-season on-site training with a designated workforce and supervisors to ensure consistent, quality service. The pre-season visit allows our staff to plan well ahead and determine your unique requirements for snow removal and management, including the designation of the proper equipment which will be required for the job–which could encompass commercial-grade snow plows, commercial grade snow pushers, front-end loaders, skid steers and de-icing products.

Committed To Safety

We take both our customers’ and employees’ safety very seriously. After all human capital is the most essential asset we have. Our safety motto is See Something, Say Something, Do Something.

In alignment with our motto, a member of your assigned workforce will conduct a site assessment and write a detailed report in order to assure all safety measures have been addressed after each service. We also regularly communicate with our customers regarding upcoming storms, snowfall or inclement weather with our 24 hours a day, 7 days a week weather monitoring services.

Advice for Business Owners & Property Managers

Snow Removal Tips

  • Be sure to have snow removed promptly, properly and thoroughly.
  • Document your snow-removal activities in detail. Many claims resulting from slip-and-fall accidents are not reported for months. The usual allegation is that the premises were not properly maintained. An effective snow-removal program—and your detailed record-keeping—may help you refute allegations of negligence.
  • For guidance on how to create clear, concise documentation, refer to the sample Snow Removal Log. You should document every incident—including complaints and accidents—under “General Comments” on the log.
  • Immediately report any claims or accidents resulting in bodily injury.
  • If you hire an independent contractor to remove snow, have him or her make entries in the snow-removal log. Review the entries carefully to make sure they are complete and sufficiently detailed.
  • Ask to see any independent contractor’s certificates of insurance, and make sure they have adequate limits and no exclusions or waivers of subrogation. Keep a current copy on hand.

Walking Safely on Snow

We hear about driving safely in snow all the time, but rarely do we provide information to our customers about walking safely on snow or ice.

Falls account for more than one million injuries annually in the US alone. Many of these are related to slipping and falling on snow and ice during winter months. As a professional snow removal service provider, I want to help to educate you and your site patrons about the importance of walking safely during winter weather events, here are some tips:

  • Wear proper footwear. Proper footwear should place the entire foot on the surface of the ground and have visible treads. Avoid a smooth sole and opt for a heavy treaded shoe with a flat bottom.
  • Accessorize to see and be seen. Wear sunglasses so that you can see in the reflective light of the snow. Also, wear a bright coat or scarf so that drivers can easily see you.
  • Plan ahead. While walking on snow or ice on sidewalks or in parking lots, walk consciously. Instead of looking down, look up and see where your feet will move next to anticipate ice or an uneven surface. Occasionally scan from left to right to ensure you are not in the way of vehicles or other hazards.
  • Make sure you can hear. While seeing the environment is important, you also want to be sure you can hear approaching traffic and other noises. Avoid listening to music or engaging in conversation that may prevent you from hearing oncoming traffic or snow removal equipment.
  • Anticipate ice. Be wary of thin sheets of ice that may appear as wet pavement (black ice). Often ice will appear in the morning, in shady spots or where the sun shines during the day and melted snow refreezes at night.
  • Use extra caution on steps. When walking down steps, be sure to grip handrails firmly and plant your feet securely on each step.

Use these tips on your website, e-newsletter or other communications to make sure people keep this in mind before they visit a site that you own or manage.